{"id":467367,"date":"2024-09-16T17:04:06","date_gmt":"2024-09-16T15:04:06","guid":{"rendered":"https:\/\/www.reead.com\/fr\/?p=467367"},"modified":"2025-05-29T01:18:10","modified_gmt":"2025-05-28T23:18:10","slug":"indemnisation-vol-retarde","status":"publish","type":"post","link":"https:\/\/www.reead.com\/fr\/indemnisation-vol-retarde-4673672024\/","title":{"rendered":"Vol retard\u00e9 ou annul\u00e9 ? Voici comment recevoir jusqu&rsquo;\u00e0 600 \u20ac"},"content":{"rendered":"<p>Imaginez : des mois de boulot par-dessus la t\u00eate, des dossiers accumul\u00e9s, et enfin les vacances de vos r\u00eaves ! Deux semaines sous le soleil, les pieds dans l&rsquo;eau\u2026 Mais parfois, ce tableau idyllique est perturb\u00e9 par des retards ou annulations de vol. Heureusement, il existe des solutions pour \u00eatre indemnis\u00e9, m\u00eame si vous n&rsquo;avez pas utilis\u00e9 une carte premium comme l&rsquo;American Express pour payer vos billets.<\/p>\n<p><strong>Vous pourriez \u00eatre \u00e9ligible \u00e0 une compensation allant jusqu&rsquo;\u00e0 600 \u20ac.<\/strong><\/p>\n<p>Nous allons voir ensemble quels sont vos droits en tant que passager europ\u00e9en et comment, dans des situations concr\u00e8tes, vous pouvez obtenir cette indemnisation, comme cela m&rsquo;est arriv\u00e9 avec mon vol Montr\u00e9al-Paris.<\/p>\n<h2>En cas de retard ou d&rsquo;annulation de vol : chaque situation est unique<\/h2>\n<p>Pour savoir \u00e0 quelle r\u00e8glementation vous \u00eates soumis, il faut prendre en compte votre point de d\u00e9part et votre destination. Si vous voyagez depuis ou vers l&rsquo;Union europ\u00e9enne, c&rsquo;est le r\u00e8glement europ\u00e9en CE 261\/2004 qui s&rsquo;applique. Pour les autres vols internationaux, la <strong>Convention de <a class=\"wpil_keyword_link\" title=\"Montr\u00e9al\" href=\"https:\/\/www.reead.com\/fr\/voyage\/montreal\/\" data-wpil-keyword-link=\"linked\" data-wpil-monitor-id=\"364\">Montr\u00e9al<\/a><\/strong> entre en jeu. (Pour les vols internes aux \u00c9tats-Unis, les r\u00e8gles sont moins claires.)<\/p>\n<p>Prenons mon cas : lors d\u2019un vol retour <strong>Montr\u00e9al-Paris<\/strong>, pr\u00e9vu aux alentours de 19h, tout semblait bien parti. Mais apr\u00e8s l&rsquo;enregistrement, un probl\u00e8me moteur a retard\u00e9 l\u2019embarquement. Le vol n\u2019est finalement pas parti ce soir-l\u00e0, et j&rsquo;ai d\u00fb me d\u00e9brouiller pour trouver un h\u00f4tel \u00e0 mes frais. Le lendemain matin, apr\u00e8s un retard de plus de 14 heures, j&rsquo;ai pu embarquer pour <a class=\"wpil_keyword_link\" title=\"Paris\" href=\"https:\/\/www.reead.com\/fr\/voyage\/paris\/\" data-wpil-keyword-link=\"linked\" data-wpil-monitor-id=\"363\">Paris<\/a>.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-467381\" src=\"https:\/\/www.reead.com\/fr\/wp-content\/uploads\/2024\/09\/indemnisation-vol-retarde.jpg\" alt=\"indemnisation vol retard\u00e9\" width=\"1500\" height=\"1000\" srcset=\"https:\/\/www.reead.com\/fr\/wp-content\/uploads\/2024\/09\/indemnisation-vol-retarde.jpg 1500w,  https:\/\/www.reead.com\/fr\/wp-content\/uploads\/2024\/09\/indemnisation-vol-retarde-610x407.jpg 610w,  https:\/\/www.reead.com\/fr\/wp-content\/uploads\/2024\/09\/indemnisation-vol-retarde-960x640.jpg 960w,  https:\/\/www.reead.com\/fr\/wp-content\/uploads\/2024\/09\/indemnisation-vol-retarde-768x512.jpg 768w,  https:\/\/www.reead.com\/fr\/wp-content\/uploads\/2024\/09\/indemnisation-vol-retarde-272x182.jpg 272w\" sizes=\"auto, (max-width: 1500px) 100vw, 1500px\" \/><\/p>\n<h2>Droit des passagers europ\u00e9ens : CE 261\/2004<\/h2>\n<p><a href=\"https:\/\/eur-lex.europa.eu\/LexUriServ\/LexUriServ.do?uri=CELEX%3A32004R0261%3AFR%3AHTML\">Le r\u00e8glement CE 261\/2004<\/a> concerne les vols au d\u00e9part des pays de l&rsquo;Union europ\u00e9enne et certaines autres r\u00e9gions comme la Norv\u00e8ge, l&rsquo;Islande, ou encore les d\u00e9partements d\u2019outre-mer. Il s&rsquo;applique ind\u00e9pendamment de la destination ou de la nationalit\u00e9 du transporteur tant qu&rsquo;il y a un lien avec l&rsquo;Union europ\u00e9enne.<\/p>\n<h2>L&rsquo;indemnisation selon le retard \/ annulation et la destination<\/h2>\n<p>Voici les r\u00e8gles pour pr\u00e9tendre \u00e0 une indemnisation :<\/p>\n<ul>\n<li><strong>2 heures de retard<\/strong> pour les vols de moins de 1500 km<\/li>\n<li><strong>3 heures de retard<\/strong> pour les vols entre 1500 km et 3500 km ou tous les vols intracommunautaires de plus de 1500 km<\/li>\n<li><strong>4 heures de retard<\/strong> pour les vols de plus de 3500 km<\/li>\n<\/ul>\n<p>Les montants d&rsquo;indemnisation sont les suivants :<\/p>\n<ul>\n<li>Vols dans l&rsquo;UE de moins de 1500 km : <strong>250 \u20ac<\/strong><\/li>\n<li>Vols dans l&rsquo;UE de plus de 1500 km : <strong>400 \u20ac<\/strong><\/li>\n<li>Vols de plus de 3500 km : <strong>600 \u20ac<\/strong><\/li>\n<\/ul>\n<p>En cas de <strong>retard de plus de 5 heures<\/strong>, vous avez droit \u00e0 :<\/p>\n<ul>\n<li>une prise en charge comprenant des repas,<\/li>\n<li>deux appels gratuits,<\/li>\n<li>et parfois m\u00eame une nuit d\u2019h\u00f4tel si n\u00e9cessaire,<\/li>\n<li>si l&rsquo;annulation survient, la compagnie doit proposer un autre vol ou un remboursement,<\/li>\n<li>une indemnisation.<\/li>\n<\/ul>\n<p>Dans mon exemple, ce long retard m\u2019a permis de r\u00e9clamer une indemnisation de <strong>600 \u20ac<\/strong> puisque mon vol d\u00e9passait les <strong>3500 km<\/strong> et que le retard \u00e9tait sup\u00e9rieur \u00e0 <strong>6 heures<\/strong>, comme le pr\u00e9voit le r\u00e8glement.<\/p>\n<h2>Comment demander une indemnisation ?<\/h2>\n<p>Deux options s\u2019offrent \u00e0 vous pour obtenir une indemnisation :<\/p>\n<ol>\n<li><strong>Adressez-vous directement \u00e0 la compagnie a\u00e9rienne<\/strong>. Elles sont tenues d\u2019informer les passagers de leurs droits. Vous pouvez d\u00e9poser une r\u00e9clamation via un formulaire europ\u00e9en que vous trouverez sur le site de la compagnie.<\/li>\n<li><strong>Utilisez un site sp\u00e9cialis\u00e9 comme AirHelp avec le bouton juste ci-dessous<\/strong>. Ces services g\u00e8rent toute la proc\u00e9dure pour vous en \u00e9change d\u2019une commission. Cela vous \u00e9vite les longues d\u00e9marches, surtout si la compagnie a\u00e9rienne tente d\u2019\u00e9viter le d\u00e9dommagement, comme cela m\u2019est arriv\u00e9. La demande d&rsquo;indemnisation peut prendre quelques mois, mais ces services ont l\u2019expertise pour faire pression sur les compagnies.<\/li>\n<\/ol>\n<p style=\"text-align: center;\"><a class=\"maxbutton-31 maxbutton maxbutton-demandez-vite-votre-indemnite-via-airhelp\" target=\"_blank\" rel=\"nofollow noopener sponsored\" href=\"https:\/\/www.airhelp.com\/fr\/?utm_medium=affiliate&amp;utm_source=pap&amp;utm_campaign=aff-REEAD&amp;a_aid=REEAD&amp;a_bid=62c896fa&amp;chan=code2\" data-mbga=\"{&quot;cat&quot;:&quot;airhelp&quot;,&quot;action&quot;:&quot;click&quot;,&quot;label&quot;:&quot;&quot;,&quot;value&quot;:0,&quot;noninteraction&quot;:&quot;false&quot;}\"><span class='mb-text' data-nofont>Demandez vite votre indemnit\u00e9 via AirHelp<\/span><span class=\"mb-text2\"  data-nofont>Cliquez ici pour obtenir jusqu&#039;\u00e0 600\u20ac !<\/span><\/a><\/p>\n<h2>Qu&rsquo;en est-il des compagnies low-cost ?<\/h2>\n<p>La r\u00e9glementation s&rsquo;applique \u00e9galement aux compagnies low-cost. Si vous quittez l&rsquo;UE avec n&rsquo;importe quelle compagnie ou arrivez dans l&rsquo;UE avec une compagnie immatricul\u00e9e dans l&rsquo;Union europ\u00e9enne, vous \u00eates \u00e9ligible \u00e0 une indemnisation. Par exemple, un vol New York-Paris sur United Airlines n&rsquo;entre pas dans ce cadre, tandis que le m\u00eame vol op\u00e9r\u00e9 par <a class=\"wpil_keyword_link\" title=\"Air France\" href=\"https:\/\/www.reead.com\/fr\/air-france\/\" data-wpil-keyword-link=\"linked\" data-wpil-monitor-id=\"362\">Air France<\/a> le serait.<\/p>\n<h2>Derniers conseils<\/h2>\n<p>Conservez votre carte d\u2019embarquement, notez l\u2019heure d\u2019arriv\u00e9e et demandez des justificatifs pour tous les frais encourus pour fare votre demande d&rsquo;<a href=\"https:\/\/delayed.co\/indemnisation-vol-retarde\" target=\"_blank\" rel=\"noopener\">indemnisation vol retard\u00e9<\/a>. Et surtout, ne signez rien qui vous ferait renoncer \u00e0 votre droit \u00e0 indemnisation.<\/p>\n<p>N&rsquo;oubliez pas, certaines cartes bancaires vous offrent des avantages comme l&rsquo;acc\u00e8s aux salons des a\u00e9roports, ce qui peut rendre l&rsquo;attente moins stressante. Si votre vol est retard\u00e9 ou annul\u00e9, vous pouvez au moins vous consoler avec une indemnisation pouvant aller jusqu&rsquo;\u00e0 <strong>600 \u20ac<\/strong> !<\/p>\n\n\n<div class=\"kk-star-ratings kksr-auto kksr-align-left kksr-valign-bottom\"\n    data-payload='{&quot;align&quot;:&quot;left&quot;,&quot;id&quot;:&quot;467367&quot;,&quot;slug&quot;:&quot;default&quot;,&quot;valign&quot;:&quot;bottom&quot;,&quot;ignore&quot;:&quot;&quot;,&quot;reference&quot;:&quot;auto&quot;,&quot;class&quot;:&quot;&quot;,&quot;count&quot;:&quot;4&quot;,&quot;legendonly&quot;:&quot;&quot;,&quot;readonly&quot;:&quot;&quot;,&quot;score&quot;:&quot;5&quot;,&quot;starsonly&quot;:&quot;&quot;,&quot;best&quot;:&quot;5&quot;,&quot;gap&quot;:&quot;4&quot;,&quot;greet&quot;:&quot;Votez pour ce post&quot;,&quot;legend&quot;:&quot;5\\\/5 - (4 votes)&quot;,&quot;size&quot;:&quot;24&quot;,&quot;title&quot;:&quot;Vol retard\u00e9 ou annul\u00e9 ? Voici comment recevoir jusqu\\u0026#039;\u00e0 600 \u20ac&quot;,&quot;width&quot;:&quot;138&quot;,&quot;_legend&quot;:&quot;{score}\\\/{best} - ({count} {votes})&quot;,&quot;font_factor&quot;:&quot;1.25&quot;}'>\n            \n<div class=\"kksr-stars\">\n    \n<div class=\"kksr-stars-inactive\">\n            <div class=\"kksr-star\" data-star=\"1\" style=\"padding-right: 4px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"2\" style=\"padding-right: 4px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"3\" style=\"padding-right: 4px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"4\" style=\"padding-right: 4px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"5\" style=\"padding-right: 4px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n    <\/div>\n    \n<div class=\"kksr-stars-active\" style=\"width: 138px;\">\n            <div class=\"kksr-star\" style=\"padding-right: 4px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" style=\"padding-right: 4px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" style=\"padding-right: 4px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" style=\"padding-right: 4px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" style=\"padding-right: 4px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n    <\/div>\n<\/div>\n                \n\n<div class=\"kksr-legend\" style=\"font-size: 19.2px;\">\n            5\/5 - (4 votes)    <\/div>\n    <\/div>","protected":false},"excerpt":{"rendered":"<p>Vol retard\u00e9 ou annul\u00e9 ? D\u00e9couvrez comment obtenir jusqu&rsquo;\u00e0 600 \u20ac d&rsquo;indemnisation gr\u00e2ce au r\u00e8glement europ\u00e9en CE 261\/2004.<\/p>","protected":false},"author":1,"featured_media":467381,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[11021,541],"tags":[],"class_list":["post-467367","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-conseils-voyage","category-voyage"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.4 (Yoast SEO v27.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Vol retard\u00e9 ou annul\u00e9 ? Voici comment recevoir jusqu&#039;\u00e0 600 \u20ac<\/title>\n<meta name=\"description\" content=\"Vol retard\u00e9 ou annul\u00e9 ? 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